Refund policy

• If you receive any incorrect product in your order, please verify that the product is different from what you ordered by checking your order confirmation. Then contact us with your order number and a picture of the label and we will organise a refund or replacement.
• If you are not completely satisfied with your product, please return it to us for an exchange or a full refund (excluding postage) within 30 days from the date of delivery.
  
• Please allow up to 10 working days for us to process a full refund.
• Please note that free return shipping for exchanges is only available to parcels being shipped within NZ.
• Please ensure that the tags are still on the product, that it is still in the original packaging and that the product has not been worn and is in exactly the same condition in which you received it.
• No customer-damaged or worn products will be accepted back for refund or exchange.
  In the unlikely event of there being a fault with a garment or accessory, we will endeavour to send a replacement or will give you a refund.
• Because personalized products are made just for you, they can only be returned to us if there is a manufacturing defect.
• If you have any questions regarding returns, please contact us and we will be more than happy to advise.
• Please contact us before returning any product.

International Refunds and Exchanges (Australia, Philippines and United States)

• If you receive any incorrect product in your order, please verify that the product is different from what you ordered by checking your order confirmation. Then contact us with your order number and a picture of the label and we will organise a refund or replacement.
• If you are not completely satisfied with your product, please return it to us for an exchange or a full refund (excluding postage) within 30 days from the date of delivery.
• Please allow up to 10 working days for us to process a full refund.
• We do not offer free return shipping for International exchanges.
• Please ensure that the tags are still on the product, that it is still in the original packaging and that the product has not been worn and is in exactly the same condition in which you received it.
• No customer-damaged or worn products will be accepted back for refund or exchange.
  In the unlikely event of there being a fault with a garment or accessory, we will endeavour to send a replacement or will give you a refund.
• Because personalized products are made just for you, they can only be returned to us if there is a manufacturing defect.
• If you have any questions regarding returns, please contact us and we will be more than happy to advise.
• Please contact us before returning any product.